Your Managers Don’t Need More Training. They Need Transformation.
A 10-week leadership accelerator that turns mid-level managers into confident leaders, culture shapers, & guest experience designers —
built for hotels, resorts, spas, and service academies across Europe and the Middle East.
Trusted by leaders from luxury hotels and resorts across
Switzerland, the UAE, and the UK.
Your managers are efficient—but efficiency isn’t leadership.
You’ve tried leadership workshops & online courses before.
They were too academic, too generic, and too slow to show results.
What you need isn’t more theory.
You need transformation—where managers think, act, and influence like leaders.
According to McKinsey, for every dollar of employee productivity, only 57 cents are realised. That gap represents a loss of culture, energy, and leadership alignment.
Every month this gap stays open, your organisation quietly loses culture, talent, and client trust.
Close the leadership gap before it costs another great employee.
is a 10-week leadership transformation program designed for hospitality and service-driven organisations.
Executive Presence & Influence
Confidence that earns respect from both guests and staff.
Modern Leadership Skills
Adaptable, emotionally intelligent, and high-performing.
Culture & Team Alignment
Managers who inspire consistency across departments.
Client & Guest Experience Mastery
Leadership that translates service into loyalty and revenue.
Our Method in 3 Steps:
Transform your managers into future-ready leaders.
For over 25 years, The London Butler Academy®️ in Switzerland has set the global standard in luxury service education.
Led by Prem Anand, who has coached leaders from royal households to five-star resorts, SLA brings that Swiss precision and soulful leadership philosophy directly into your organisation.
“The difference between a good service organisation and a great one is the quality of its middle management—and SLA bridges that gap.”
Bring TLBA®️’s Swiss leadership excellence to your organisation.
Poor leadership costs far more than training budgets.
High turnover = lost institutional knowledge.
Inconsistent service = declining guest satisfaction.
Demotivated teams = lower productivity and brand trust.
Without SLA
With SLA
Improved staff retention through inspired leadership
Higher guest satisfaction and repeat business
Aligned service culture across all departments
Measurable ROI on people, performance, and brand reputation
Turn leadership development into a measurable business asset.
Week by Week
Program Curriculum
“Let’s close this leadership gap — before your best talent walks out.”
Hotels & Resorts
Build future department heads from within.
Wellness & Spa Brands
Strengthening Team Culture and Guest Experience
Service Academies
Elevate trainers and internal leadership capability.
Luxury Service Organisations
Retain top-performing managers and align culture.
Decision-Makers We Work With:
Discover how SLA aligns with your leadership strategy.
What Makes SLA Different?
Generic Training
The SLA Difference
Swiss Credibility
TLBA’s global reputation and standards.
Cultural Precision
Hospitality-first frameworks, not corporate fluff.
Scalable Impact
Designed for quantifiable ROI and team adoption.
Partner with Switzerland’s most trusted service leadership program.
When your managers master presence, culture, & influence—they don’t just perform better. They make excellence contagious.”
“We don’t train managers. We build leaders your teams will follow—and your guests will remember.”
SLA delivers measurable transformation in leadership capability, culture consistency, and client experience—within just 10 weeks.
What Partners are saying
Transform your managers into the leaders who define your brand.
10 weeks to impact. A lifetime of legacy.
Because when leadership evolves, everything changes—culture, loyalty, and the future that follows.